My Professional Expertise

These some of the 'tools in the toolbox' that I have collected and worked successfully with over the years:

People Leadership

• Strong ability to communicate effectively with broad cross-functional organizational roles and from front-line employees to executives.
• Practiced in the use of metaphors and diagramming to translate complex ideas into audience-appropriate forms.
• I value the people first, the business second, and the technology third.

Team Leadership

• Managed teams of up to 20 direct reports at one time.
• Built numerous teams on the foundations of clear leadership, sound management practices, and active support.
• Roles that I have managed — Business Analysts, Systems Analysts, Project Managers, Operations Managers, Interface, Middle tier, and Database Developers, and Graphic Designers.

Technology Leadership

• Responsible for over 50 major and minor software systems that supported Sales.
• Applications that I have managed — Activations, Payments, Customer Service, Retail Support, Point of Sale, SAP, Content Management, Document Management, Knowledge Management, Search, Siebel CRM & PRM, Data Processing, Reporting and others.
• Technologies that I have managed — J2EE, ASP, SQL, PL/SQL, XML, XSL, SSL, SOAP, HTML, DHTML, JavaScript, VBScript, CSS, Flash, Shockwave, Siebel, SAP, and others.

Process Leadership

• Designed and trained department on custom SDLC.
• Designed and presented training on subjects such as, XML-based content management, Use Case Modeling, Service Oriented Architecture (SOA), CRM Systems, PRM Systems, and template-driven website architectures.

Solutions Leadership

• Responsible for all capital funding requests for Sales from project scope through executive presentation over a 3 year period.
• Driving force behind multiple large-scale software design, development and deployment efforts (content presentation platforms, web-based services platform, prepaid replenishment platform, handset theft deterrent platform).

Client/Vendor Management

• Primary point of contact for companies such as Wal*Mart, Target, and Microsoft.
• Pre-sale and post-sale support of custom developed software solutions.
• Actively participated in numerous RFI and RFP efforts as both client and vendor.
• Managed department-wide staffing/outsourcing relationships.